Shipping & Delivery Policy – SEVDA LTD

Last Updated: January 26, 2026

At SEVDA LTD, we strive to provide a comfortable and clear shopping experience. This policy aims to explain the time it takes for your order to reach you from the moment of purchase until delivery.

1. Total Order Delivery Time

To ensure complete clarity, the time it takes for your shipment to reach you consists of two stages (Preparation + Shipping):

• Processing Time: We need 1 to 3 days to prepare, package your order, and hand it over to the shipping company.

• Shipping Time: Shipping companies typically take 7 to 19 days to deliver the order to your destination.

Summary:
Based on this, the total estimated time for your order to be delivered typically ranges from 8 to 22 days.
We commit that the maximum delivery time for an order is 22 days (days are counted fully, whether business days or holidays).

2. Shipping Costs

We offer flexible shipping options to suit everyone:

• Shipping costs vary based on the invoice value and are clearly displayed on the Delivery Cost page.

• Free Shipping: You may qualify for completely free shipping if your order value exceeds a certain threshold (this is explained on the Delivery Cost page).

3. Customs and Taxes (Price includes everything)

For your complete convenience, the price you pay is the final price.

• Fees Included: All prices at SEVDA LTD include VAT, customs duties, and import fees.

• No Surprises: You will not be asked to pay any additional amounts upon receiving your shipment. We cover all customs clearance procedures and costs to ensure your order arrives at your doorstep without hassle.

4. Order Tracking

Yes, you can track your shipment step-by-step.

• Once the order is shipped, we will send you the Tracking Number via email or app notification.

• You can use the number to track your order through our website.

5. Shipping Partners

We work with trusted international shipping companies to ensure adherence to the specified duration (maximum 22 days), including:

• Roadfinity

• iBiza

• Aramex

• DHL

6. Address Accuracy and Issues

• Please ensure that the address and phone number are accurately provided to avoid delays.

• If your order exceeds 22 days and you have not received it, please contact us immediately for compensation or to resolve the issue with the shipping company.

7. Contact Us

Our team is ready to answer your inquiries and assist you throughout the week:

• Email: support@sevda.co

• Phone / WhatsApp: +447411295023

• Live Chat: Available within the app and on the website.