SEVDA LTD Privacy Policy

Last Updated: October 20, 2024

Welcome to SEVDA LTD.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website [https://sevda.co] or use our application available on Google Play and Apple App Store.

1. Information We Collect

To fulfill your orders and provide the best possible service, we collect the following information:

Personal Information: Full name, shipping address, billing address, email, and phone number.
Payment Information: Credit card details or payment method used (processed securely and encrypted via payment gateways; we do not store full card numbers on our servers).
Technical Information: IP address, device type, operating system, and browser used.
Geolocation: We may request access to your geographical location (GPS) to facilitate accurate delivery address determination within the application.

2. How We Collect Data

As we use our platform to manage the store, data is collected in the following ways:

Registration and Payment Forms: When you create an account or complete a purchase.
Cookies: We use cookies to remember your shopping cart contents and improve your browsing experience.
Direct Communication: Information you provide when you contact us via chat or WhatsApp.

3. Purpose of Data Collection

We use your data for the following purposes only:

Order Processing and Fulfillment: Shipping products to you and sending invoices.
Communication: Sending updates about order status or responding to your inquiries.
Service Improvement: Understanding how customers use the store and app to enhance your experience.
Security: Detecting and preventing potential fraud.

4. Sharing Data with Third Parties

We do not sell your personal data. However, to complete our operations, we only share necessary data with the following entities:

Shipping Companies: To deliver the order to your address (they are provided with your name, address, and phone number).
Electronic Payment Gateways: To securely process payments.
Technical Service Providers: Entities that help us host the website and operate the application.

5. Your Rights and Data Protection (Global Compliance)

As we provide our services worldwide, we are committed to your privacy rights, including:

Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can modify your personal data through your account settings.
Right to Erasure (to be forgotten): You can request to delete your account and all your data from our systems at any time.

Note for App Users: According to app store policies (Apple & Google), if you wish to delete your account and data, please submit a request via email or live chat, and we will do so immediately.

6. Information Security

We take all appropriate security measures (including SSL protocol) to protect your data from unauthorized access. However, please be aware that no method of transmission over the Internet is 100% secure.

7. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights to access or delete data, you can contact us through the following channels:

Email: support@sevda.co
Phone / WhatsApp: +447411295023
Live Chat: Available within the app.
Social Media: You can message us via (Messenger, Instagram, Facebook, TikTok, Telegram).